Payment chain
Checking the payment record
The documents below help establish what the payment is for and who is entitled to receive it.
Contract
The commercial basis and payment obligation.
Invoice
Amount, currency, recipient and purpose.
Bank route
Institutions, intermediaries and information requests.
Performance evidence
Documents proving the underlying supply or service.
Failure route
Rejected payment, refund, alternative performance and claim.
The transaction record
Check discrepancies before payment
Compare the payment instructions with the signed contract and invoice. If the recipient or bank details differ, establish the reason and obtain the necessary confirmation before sending funds. Retain the records of supply or performance and check the agreed procedure for a rejected payment or refund.